Terms & Privacy Policy › Warranties
Warranties Updated:
We may provide a warranty against defects, and/or structural or other specific warranties,
in respect of selected products only, for certain periods of time (e.g. 1, 3, 5 or 10 years) from the date of purchase from us.
These warranties will only apply to products purchased from us where the description of the product on our website (at the time the product is purchased) expressly states that such a warranty applies to that product. The terms and conditions (including the details, exclusions and instructions on how to make a warranty claim) that apply to these warranties are set out below.
These warranties will only apply to products purchased from us where the description of the product on our website (at the time the product is purchased) expressly states that such a warranty applies to that product. The terms and conditions (including the details, exclusions and instructions on how to make a warranty claim) that apply to these warranties are set out below.
Temple & Webster 1, 3, 5 and 10 Year Warranty Terms
Temple & Webster provides a warranty against defects in respect of certain products for a period of either 1, 3, 5 or 10 years from the date of purchase from us (TPW Warranty).
This TPW Warranty will only apply to a product purchased from us where the description of the product on the Temple & Webster website (at the time the product is purchased) expressly states that this TPW Warranty applies to that product (Applicable Product). The TPW Warranty will only apply for the period expressly stated on the website to apply to that Applicable Product, with the warranty period to commence from the date of purchase of the Applicable Product from us.
Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this TPW Warranty including returning or transporting the defective product to us.
To make a warranty claim, please log a claim (with proof of purchase) here.
You will not be entitled to a remedy under this TPW Warranty for:
This TPW Warranty will only apply to a product purchased from us where the description of the product on the Temple & Webster website (at the time the product is purchased) expressly states that this TPW Warranty applies to that product (Applicable Product). The TPW Warranty will only apply for the period expressly stated on the website to apply to that Applicable Product, with the warranty period to commence from the date of purchase of the Applicable Product from us.
Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this TPW Warranty including returning or transporting the defective product to us.
To make a warranty claim, please log a claim (with proof of purchase) here.
You will not be entitled to a remedy under this TPW Warranty for:
- Normal wear and tear
- Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly or modification)
- Damage arising from abnormal use, misuse or abuse
- Damage arising from improper care or maintenance (e.g. fabric, leather, or timber)
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods
- Insignificant minor variations in product dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
IMPORTANT INFORMATION
In addition to the TPW Warranty set out above, you may have other rights as our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will work collaboratively with you to find a solution that meets your rights under the Australian Consumer Law and/or this TPW Warranty.
This TPW Warranty is provided by: TPW Group Services Pty Ltd, ABN 24 609 782 998
Corporate head office: 1A, 1-7 Unwins Bridge Road, St Peters, NSW 2044
Phone number: 1300 900 675
Please check the details for our full website use terms, online shopping terms and conditions, and privacy policy.
This TPW Warranty is provided by: TPW Group Services Pty Ltd, ABN 24 609 782 998
Corporate head office: 1A, 1-7 Unwins Bridge Road, St Peters, NSW 2044
Phone number: 1300 900 675
Please check the details for our full website use terms, online shopping terms and conditions, and privacy policy.
5-Year Structural Warranty for Selected Products
Temple & Webster provides a warranty against manufacturing defects for a period of 5 years from the date of purchase of selected products from us which are advertised on the Temple & Webster website as having a structural warranty that applies at the time of sale for the structural components listed below:
- internal metal and timber frame
- legs
(TPW 5-Year Structural Warranty).
Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with this warranty claim including returning or transporting the defective product to us.
To make a warranty claim, please log a claim (with proof of purchase) within 5 years from the date of purchase here.
This TPW 5-Year Structural Warranty does not cover defects in the following components/features of the selected products:
To make a warranty claim, please log a claim (with proof of purchase) within 5 years from the date of purchase here.
This TPW 5-Year Structural Warranty does not cover defects in the following components/features of the selected products:
- Foam, filling and padding
- Fabric and leather covers or upholstered elements
- Hardware and fixtures
- Webbing, suspension, brackets
- Feet pads or grips
- Bed slats
- Any other feature not expressly indicated as falling within the structural warranty above
- Normal wear and tear
- Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly)
- Damage arising from abnormal use or abuse
- Damage that you cause after delivery
- Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods
Payment options
Head Office (No Showroom)
2/1-7 Unwins Bridge Rd, St Peters,
NSW 2044, Australia
Your customer reference #:
10-25-86-97-92-5
